Grievance Redressal

To ensure that our grievance redressal mechanism is meaningful and effective, we follow a defined process. It ensures the redressal provided is just, fair and permissible within the framework of IRDAI rules and regulations.

Process 1 — Call us on +91 95664 95774, Monday to Saturday, 10:00 AM to 6:00 PM.

Process 2 — Email us at customersupport@colourfundsinsure.com.

Process 3 — Visit our head office to register a grievance, or write to: Principal Officer, Colour Funds Insurance Broking Pvt Ltd, No. 191, 1st Floor, Panimalar Complex, Indhu Nagar, Near MLA Office, Perundurai Road, Palayapalayam, Erode, Tamil Nadu – 638011.

Every grievance is acknowledged within 2 working days of receipt. We make every effort to address it, including taking it up with the respective insurance company for quick redressal.

If you are not satisfied with the resolution provided through the channels above, you may escalate the matter as follows.

Level 1 — If you are not satisfied with the decision, or have not received a response within 14 working days, escalate to contact@colourfundsinsure.com.

Level 2 — If still not satisfied after Level 1, escalate to our Principal Officer, Mr. S Sudhakar, at PO@colourfundsinsure.com.

Level 3 — If your issue remains unresolved after Levels 1 and 2, you may approach the Insurance Regulatory and Development Authority of India (IRDAI) through Bima Bharosa at bimabharosa.irdai.gov.in, or the Insurance Ombudsman at cioins.co.in/Complaint/Online. The maximum amount under dispute that the Ombudsman can entertain is ₹30 lakhs.

The Grievance Redressal Cell in the Policyholder’s Protection & Grievance Redressal Department of IRDAI looks into complaints from policyholders and takes them up with the respective insurers for redressal.

Only complaints from the insured or the claimants are entertained. The Cell does not entertain complaints written on behalf of policyholders by advocates, agents or any third party.

Complainants are requested to submit complete details as required in the Complaint Registration Form on the IRDAI website, policyholder.gov.in. Without the information called for in that form, IRDAI will not be in a position to register the complaint.

Register and monitor your complaint yourself on the Bima Bharosa portal at bimabharosa.irdai.gov.in.

Email complaints@irdai.gov.in, or call the toll-free numbers 155255 or 1800 4254 732.

If you feel it necessary to send the communication in physical form, address it to: General Manager, Insurance Regulatory and Development Authority of India (IRDAI), Policyholder’s Protection & Grievance Redressal Department – Grievance Redressal Cell, Sy. No. 115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500 032.

Colour Funds Insurance Broking Private Limited. IRDAI License No. 679. Direct Broker — General & Life Insurance. Principal Officer: Mr. S Sudhakar.

Insurance is the subject matter of solicitation. Please read the sales brochure and policy wording carefully before concluding a sale.